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Question and Answer

Thursday, October 1, 2009 11:03 PM

1) What i'm looking for is not on the shop, do you have it?
Please mail us at
3ndlessmelody@gmail.com , we will try to search for it.

2) It has been 3 weeks since the order date but items have not arrived, when can i get it?
2~3 weeks for items to arrive is subjected to delays eg. restocking issues, most of the times items should arrive within 2~3 weeks but there will be times that they will not, so please order with patience as we are also trying our best to get your items shipped asap.

3) Is there anyway i can get my items earlier?
Yes, you can request for your items to be ordered and shipped earlier without having to wait for each order dates. HOWEVER, you will have to pay the extra shipping fees.

4) Can i pay a deposit first and pay the rest when items arrive?
No, we need full payment before we order. However in some cases, it might be allowed, so you can try asking, we will let you know if its possible. But do take note that most of the time, it is not possible.

5) Can i cancel my order?
Yes, you can cancel your order if you have not paid for it. Paid orders cannot be cancelled. Although you can cancel your order if you have not paid for it, please only send in your order form when you are serious about buying.

6) What if my item is out of stock?
We will refund FULL amount back to you.

7) It states that it comes with a poster/pre-order gift, but why i did not receive it?
All posters/gifts are while stocks lasts, so it may get out of stock.

8) Is there any discounts for bulk orders?
Yes, there is. We give 3% discount on the total bill for order of 15 items and above in a single order form.

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